We will know your business and schedule. We will develop a snow plan that meets your schedule and goals. Using our proprietary satellite imagery, we can easily identify areas to service, areas to stockpile snow, traffic flow patterns, and pedestrian patterns. We will learn your business schedule and nomenclature for specific areas. This ensures the customer gets exactly what they want, when they want it, and that everyone is on the same page from start to finish.
We will develop a plan with you that meets your specific goals. We know that every project is different and has its own set of circumstances. Varying schedules, levels of involvement desired by client, frequency of service, weekend needs and snow stockpile locations are just a few of the most common variables we can adjust for. The plan will then be clearly conveyed to ensure we meet all your needs and have transparent expectations/communication.
We will work with you to manage your costs. We will staff every project with the right resources and manage the level of service as if we were the client - delivering the highest quality work on time and in the most cost-effective matter.
We will be available immediately when you need us. We are available 24/7 to respond immediately to any service need. Our full-time staff will promptly handle any other service need, such as certificate of insurance change, duplicate copy of a bill, schedule change, etc. Regardless of the situation (even the during the worst of blizzards) there will never be a delay for your paperwork needs.
We will communicate often. Our goal is for you to be happy with your decision to use Reliable for your snow and ice management needs. We will keep you well informed at all times.
WHAT OUR CLIENTS CAN DO TO HELP…
We want to know your preferences for working with us. We ask that you tell us your preferred methods of communication, invoicing/billing procedures, and anything else that is important to you. We will make every effort to deliver our services in the way that will work best for you.
We ask you to share your expectations. The more that we know about your expectations, the better we can manage our services to meet them. If your needs or budget change during the season, we ask that you please inform us immediately, so that we can adjust our approach whenever possible.
We need your feedback. We want you to be happy with our service. With your feedback, we can address any concerns, make corrections or adjustments and make sure we are meeting or exceeding your expectations. We value our customers and are committed to you long-term.
